Ready-to-ship Clothing
Our ready-to-ship clothing is returnable and exchangeable with the same value or higher within 24 hours of receipt. “Ready to Ship” means any items that are in stock and shipped immediately from our store.
Returning/Exchanging Ready-to-ship merchandise:
- For any such returns please contact our support team within 24 hours of receipt with reasons for your return/exchange at “support@ensemblebymonika.com”.
- Your purchase should be delivered back to our store address within 24 hours of receiving your order.
- If you fail to send the item within 24 hours once the return is confirmed, we cannot accept the item back.
- Items must be unused, unworn, in the original packaging, with the original tags and security tags attached.
- All shipping costs are non-refundable and while returning an item, the shipping fee is compensated by the customers.
- We are not liable for any damages caused to the product during transit.
- We reserve the right to reject any items which do not follow these guidelines.
Sale items
- No refund or exchange will be provided after the sale has been completed.
- Customers won’t get services like alterations, re-stitching, or finishing touches for these products.
- The outfits displayed can have normal wear or tear.
Restocking Fee
The restocking fee is applicable on all returns and orders canceled after shipment even if they weren’t received or rejected at delivery. You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
If you are shipping an item worth more than $100, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.
Accessories
Accessories sales are FINAL for items like shawls, jewelry and are completely non-refundable.
Get in touch
The satisfaction of our customers is supreme to us so don’t hesitate to write or to us on “support@ensemblebymonika.com” for any special doubts or requests.